In this post, we are going to discuss Salesforce IoT. All across the globe, people are connecting to the Internet to access information, communicate with other people, and do business. But it’s not just people that are using the Internet: objects use it too. Machine-to-machine communication is widely used in the manufacturing and energy sectors to track machinery operations, report faults and raise service alerts.
Figures of IoT
Increasingly, everyday objects are also using the Internet to connect to the cloud forming an ‘Internet of Things’. It’s estimated that 1.9bn devices are already connected to this Internet of Things (source: BI Intelligence).
The Internet of Things is growing rapidly. It is forecasted that by 2020, it could include between 30 billion and 75 billion things. The things ranging from smart bands, toys and photo frames to medical devices, earthquake sensors and aero planes.
Advantage of IoT
Now you’d probably ask that isn’t all this already happening, and for years? So what’s new? Well, with IoT there’s absolutely no need for human-to-human or human-to-computer interactions. Everything works on its own, connected but independent at the same time. Sounds really cool, doesn’t it? Well, we’ve barely scratched the surface. The need of Costumers meet before even realize by the Costumer themselves with IoT in place and in effect.
Salesforce IoT
Let understand “What is Salesforce?”. Salesforce is a costumer relationship management solution that brings customers and companies together.
Salesforce IoT is about bringing the power of the Salesforce platform. Put Salesforce in the equation and you have a Costumer Relationship Management (CRM) in the age of IoT bringing all your data in one place. Firstly, It helps in quickly developing and deploying IoT Applications. Moreover, It helps in capturing and processing data relevant to your organization. Real-time rules can trigger interactions that help improve your customer experiences across all connected products, which are constantly evolving and improving. As workforces become increasingly remote, your company’s ability to adapt to these changes and become more mobile will ensure that productivity doesn’t suffer. Flexibility means happier employees which means happier clients.
The potential uses are almost unlimited, but here’s an example: by taking advantage of the Internet of Things, your products can carry out maintenance reporting and diagnostics on themselves.
From computer hard drives to cars and aircraft, devices with Internet of Things capability can sense when components are exhibiting faults or when they near their expected end of life – and can report this information back to you, directly into your CRM system.
Instead of waiting for a device to just stop working, smart products can identify faults, communicate them to technical support and initiate actions to resolve them – from ordering replacement parts to requesting a completely new device.
All this can happen before your customer is even aware of the issue.
